Our Remote Support Tool



What can we do for you?


Live Support

Live chat with a technician or call us @ (585) 568-7755

SimpliciKey Wireless Electronic Door Lock

ding dong klik klik H-hello? Is anyone there? I-it’s the pizza guy! “Yeah, kid! Back here! I’m fifty feet away on the couch! Come on through!” Um, are you sure it’s okay? That I just walk into your house like this? “Okay? Ha! It’s perfect! Why do you think I bought this SimpliciKey in the […]

Onkyo Wireless Music System w/ AirPlay

Sometimes I don’t want commitment. I don’t want to have to settle down, make any promises, or any of that. I also don’t want to deal with the pageantry or the politeness of setting myself up with a stereo. I just want my music, quick and easy, and that’s what the Onkyo Wireless Music System […]

Polk Audio SurroundBar w/ Wireless Sub

Ever wonder why your trips to the bar haven’t resulted in you successfully meeting a prince charming or picking up a fair dame? The answer’s simple: you’re going to the wrong bar. You should be going to the Polk Audio SurroundBar. It’s amazing. We see such carelessness every day, and we feel for you. Really, […]

Sharp 2.1CH Soundbar w/ Wireless Sub

You may have heard that one airline recently began charging passengers by weight. The airline (Samoan, appropriately) makes the argument that costs are based on cargo weight, but larger passengers complain that they are being penalized. However, the same pricing structure applies to luggage, and this raises the question: Is it fair to penalize passengers […]

Eye-Fi 4GB or 8GB Wireless Memory Card

It’s April Fool’s Day, and you know what that means! Lot’s of juvenile pranks. You could, for instance, purchase this oscillating tool on our new Tools & Garden site and pretend to chop off a finger to squirt fake blood all over your mom. It might give her a heart attack, but once she pulls […]

ZOMM Wireless Bluetooth Cellphone Leash

Use this: to alert you when you stray too far from your phone, or to help you find your keys (or whatever else you attach it to), or to contact 911 in an emergency, or as a glowing disc of power.  Don’t use this: for anything else. Jeez, aren’t all those uses up there enough […]

Klipsch G-17 AirPlay Wireless Speaker

“Mooooooom. Gavin’s using Apple AirPlay technology to play Nihilist on his Klipsch G-17 Airplay Wireless Speakers again!” Gavin, please stop torturing your brother with obscure Swedish death metal. “Mom! Nihilist is FAR from obscure! Do you even KNOW who Leffe Cuzner is?!” Isn’t he that little friend of yours with the stubby thumb? “UGH! No! […]

Canon Wireless AIO Printer

You don’t have to kid yourself. The Canon MG3120 knows the score. Love doesn’t last forever. Neither do printers. And that’s OK. Sure, right now, you stare into those 4800 x 1200 dpi color prints and you can’t imagine ever printing with someone else. You stumble around all day in a daze, dreaming about those […]

Jaguar XKR Wireless Optical Mouse

2.4GHz 800dpi (2) AAA Battery required (included) Dimensions: 5.5″ x 1.9″ x 9.1″ Weight: 5.4 oz In the box: Road Mice RM-10JGXRGXA Jaguar XKR Wireless Optical Mouse (2) AAA Battery Receiver Woot

Netgear Wireless G USB Adapter

You know that, like, square hole in the side of your laptop? No, no, not the one where you put the plug. The other square one. Or rectangle one, or whatever. Right, right, that one. So yeah, if your computer doesn’t do the thing where it has websites on it that come from the air, […]