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Live chat with a technician or call us @ (585) 568-7755

REMOTE SUPPORT INSTRUCTIONS

Here are the instructions for using our remote support tool.

1. First download our tool by clicking on the Download button, or Click Here.

2. Save the file on your desktop or a folder that you can remember.
3. Double click on the icon and RUN the program, the tool is not installed, its a standalone program, so when the session is finished there is nothing to uninstall.

4. Give the technician the ID and PASSWORD for the session.

5. Sit back and watch the technician work on your computer!